Refund and Cancellation Policy
This policy explains how cancellations and refund requests are handled across Medigo packages.
Implementation fees
Implementation covers configuration, onboarding and specialist time. Once implementation work has begun, completed work is non-refundable. Requests made before work begins are reviewed case by case.
Monthly subscriptions
Monthly platform and management subscriptions can be cancelled with effect from the next billing cycle. Fees already billed for the current cycle are not refunded.
Third-party charges
Charges paid to third parties, including domain registrars, payment gateways, messaging providers and advertising platforms, are governed by those providers and are not refundable by Medigo.
Requesting a cancellation
Cancellation and refund requests should be submitted through the contact page with the clinic name and package details. Confirmed requests are acknowledged in writing.